FAQ

A Managed Service Provider (MSP) is a third-party company that proactively manages a business's IT infrastructure and services. MSPs offer a range of services, including network monitoring, cybersecurity, cloud management, data backup, and technical support.

Next Level provides comprehensive IT solutions tailored to meet your business needs. We handle everything from network management and cybersecurity to cloud services and technical support, allowing you to focus on your core business functions while we take care of your IT infrastructure.

Next Level distinguishes itself through our dedication to providing personalized and proactive IT solutions tailored to meet the specific needs of each client. We prioritize customer satisfaction, transparency, and ongoing communication, ensuring that our clients receive the best possible service and support.

At Next Level, we offer a straightforward per-user pricing model designed to simplify budgeting and scalability for our clients. With this model, all our services are bundled into a single user price, ensuring transparency and ease of management. Whether your business expands or contracts, our pricing remains flexible and adaptable to your evolving needs, allowing you to focus on growing your business without worrying about IT costs

Businesses of all sizes and across various industries can benefit from MSP services. While small to medium-sized businesses (SMBs) often find significant value in partnering with an MSP due to limited resources and expertise, larger enterprises with onsite techs also benefit. MSPs complement onsite tech teams by providing specialized expertise, scalability, and additional resources for escalated issues, allowing onsite techs to focus on strategic projects and day-to-day operations without being overwhelmed by complex IT challenges. This collaborative approach ensures optimal IT performance and support for businesses of all sizes.

Yes, our MSP offers comprehensive cloud migration and management services to help businesses transition to the cloud seamlessly. From assessing your infrastructure and selecting the right cloud solutions to migration, implementation, and ongoing management, we ensure a smooth and efficient transition to the cloud.

Yes, Microsoft Teams offers robust Voice over Internet Protocol (VoIP) capabilities, allowing businesses to use it as a complete phone system. With features such as call management, voicemail, conferencing, and integration with Office 365. Next Level can assist with migrating and managing Microsoft Teams as your phone system, ensuring a seamless experience for your business.